How many methods do we know to promote a very good customer service.
Apart from sending a small one or two lined email with a small thank you not much more left.
Yes, we can call a company and let them know, we can fax them, send a small thank you gift but would we really be so bothered?
I do not think so.
If it comes however to a bad customer service we all suddenly know what to do and what options we may have.
First a complain, of course, sent via email to customer service or complaints department.
If this does not work we will start again but this time with a letter.
I do not want to mention that a great number of calls will also be made to support our case.
Our opinion as a customer matters very much if it is about a local business which would not survive without customers from a nearest neighbourhood.
What if a company sell online and their presence is only virtual?
In this case as customers are from not only your local town but can be from the entire UK our voice weakens.
What are the options then:
1. Review this company online so more than a local community can read.
Always try to find the board which displays true reviews and you can see that the feedback is from real people.
2. Try to provoke a dialogue.
What if by posting a review or complaint or maybe a compliment you would trigger a small chain reaction and the company would be obliged to respond?
This is what e-customer-satisfaction.com is all about.
- You write a review
- We send it to a company you want to review
- We ask them for a feedback and communicating with you
- The entire correspondence is available online
3. What is the difference between e Customer Satisfaction and other review boards?
- First of all we do not stand still and allow anybody to write whatever they want without a chance to respond by other party.
- We are not just another forum where discussion can go the only way - bad for the company.
- We want to make a difference in the world by promoting only those who care about their customer relations.
- We help to maintain a company’s great reputation.
The only place to post a review or feedback should be interactive e Customer Satisfaction.
Opinions, Complaints, Compliments have never been so important and been making such a big impact on customers’ confidence.
Customer Reviews on e Customer Satisfaction you can trust.
Customer Complaints on e Customer Satisfaction you have to take into account.
e Customer Satisfaction’s Customer compliments which make your company look more reliable.
e Customer Satisfaction’s Customer Feedback is the most important.
Help us to promote great companies or provoke and fight bad ones.
Write about any of your good and bad experiences and see that this time it will make a difference.